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user_yhajmw
1st Topic

2 Messages

Tuesday, March 5th, 2024 12:39 PM

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Terrible internet Speeds

I've experienced consistently slow internet speeds with Xfinity for over a year despite performing speed tests and resets. Called numerous times with no credit and several technicals came out and DO NOT know what’s the issues I paid for 1000mbps I refuse to pay the full price for only 10%-40% of the promised internet speed. I plan to cancel my subscription as soon as possible.

Question

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Updated 

1 year ago

103

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XfinityDena

Official Employee

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3.4K Messages

1 year ago

Thank you for bringing your experience to our attention @user_yhajmw. When you are looking at your speeds are you completing them while being hardwired to the modem or while on a WiFi connection?

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user_yhajmw

2 Messages

@XfinityDena​ I'm completing the Speed on the Xfinity Application and also hardwired as well 

1 year ago

0

XfinityEricB

Official Employee

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2.3K Messages

 

user_yhajmw Let's see if we can help get them where they are supposed to be for you. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon (speech bubble)

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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1 year ago

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