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Monday, November 4th, 2024 7:19 PM

Terrible Internet service for three years and cannot speak to a live person when I have repeated issues

I would honestly cancel my plan right this second if I could speak to a person. I work from home and for the last three years I have had absolutely horrible and completely unreliable Internet, despite paying for almost the highest package. I legitimately can’t speak to a person to have them come look at my connection to the house, which is always the problem. Every single time I finally get through to a person they have to send maintenance and it never fixes the problem long-term. Every single time I have to go through this endless cycle/vortex of death to speak to a human being and get help at all. Xfinity charges exorbitant cost for subpar service and terrible customer service. Canceling as soon as I am able to secure 

Official Employee

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591 Messages

19 days ago

Good afternoon @user_mcjklt. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

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