Visitor
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1 Message
Terrible Experience
Review Title: Terrible Experience – Representative Kaoom (ID: F8E6) Was Unprofessional and Abusive
I’m deeply disappointed and outraged by the way I was treated by Xfinity Mobile representative Kaoom (ID: F8E6). I terminated all my contracts with Xfinity (both internet and mobile services) back in January, and yet in May, I noticed an unauthorized charge on my card on file.
When I called customer service to request a refund, I was connected with Kaoom, who was shockingly rude, dismissive, and completely unprofessional. Not only did he refuse to acknowledge the wrongful charge, but when I explained that I needed the refund to help pay my mortgage, he told me it doesn't care.
This is completely unacceptable, not just as customer service behavior but as basic human decency. I felt disrespected, scammed, and emotionally distressed after this call. No one deserves to be treated this way, especially by a company representative.
I demand that Xfinity take disciplinary action against this individual and that my unauthorized charge be refunded immediately. If this issue is not resolved, I will be taking further steps, including reporting this matter to the Better Business Bureau (BBB) and relevant consumer protection agencies.
Xfinity, do better. Your customers deserve better.
XfinityMarshante
Official Employee
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90 Messages
1 day ago
Greetings! @user_cyr88t, thank you for taking the time out of your day to leave a post. Sorry to hear about the experience you encountered. I can understand the frustration of not being heard or assisted. I would be glad to turn the experience around and do what is needed to correct things.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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