Terrible Experience at Xfinity Store, near physical altercation with store associate

To whom it may concern:

Hello, my name is [Edit: Removed personal Information] and I am a customer of Xfinity Mobile as well as Xfinity Cable.  I am writing this email to inform you of an incident that occurred on May 11th in your store [Edit].  Over the course of 4 months I had been continually trying to resolve an issue that was occurring on my phone account because of false  numbers being associated with my account and mistakes that were made by sales representatives in requesting my line to be disconnected to try and fix the issue.  It had been a huge hassle and this was my 4th stop in-store during that time frame.  I had also spent hours with Xfinity Mobile Customer Service over the phone during the January and February months trying to get the issue resolved as well.  

When I arrived at the store, I had been planning to work with the store manager, {Edit], whom I had the experience of working with earlier in the week to try and address the issue.  [edit] did a nice job of trying to get on the phone with tier 3 support and was hung up on multiple times but did not give up on the process, spending about 90 minutes working with customer support on my behalf.  He had to leave abruptly during his shift, leaving the store without notification and without a plan for support on my behalf, nor was there resolution of the issue.  Upon leaving, my issue was handed over to [Edit], an associate at the store.  Through working through the issues that were happening with my phone number, [Edit] was less than motivated to be helpful and repeatedly told me “not my problem”.  When I told him that I disagreed because I was a customer looking to get help and it wasn’t my fault that [Edit] wasn’t there, [Edit]  became very agitated, aggressive and loud and got into my face repeatedly.  He was screaming at me and towering across the desk to the point that myself and other customers in the store were concerned about a physical altercation that may arise.  This was captured on cell phone video by a woman in the store who had an appointment with [Edit] that ended up having to reschedule because of a no-show.  After another associate in store stepped in between us to try and diffuse the situation, [Edit] then abruptly changed the story and tried placing the blame on me, to which the woman and other customers in the store shook their heads and he was sent to the break room to “calm down”.  The whole experience had everybody in the store shaken and disturbed.

It is a gross failure of a company that claims to pride itself on customer service to treat customers in such a fashion and for a customer who spent many months, turnpike fees and travel to try and solve issues to be told its “not my problem” simply because their boss was no longer there.  It is borderline criminal for a store associate to get verbally abusive to the point of near physical altercation with a customer who is asking for help.  Over the past 4 months, I have dealt with multiple managers, multiple associates, and ultimately multiple lies (“this will have your issue fixed”, “we are going to give you credits on your account because of the inconvenience”, “the problem is with the towers in your area and not with our service”) and the experience has led me to be very soured towards Xfinity as a company as well as Blue Fox Mobile as a store affiliated with Xfinity (or vice versa).  [Edit] is the nearest Xfinity store to me and is a considerable drive away from my location, however I no longer feel comfortable in that store and the experience has led me to consider moving my entire business back to Verizon and an alternative Internet Service Provider.  

Sincerely,

[Edit: Personal Information]