Terrible customer service

Hello,

I'm requesting an executive-level review of a frustrating experience with Xfinity Mobile.

When I canceled my husband's plan and established a new account, I was never informed that doing so would make me ineligible to finance or upgrade my phone for six months.

I have a credit score of approximately 740 and would have made a different decision about restructuring our accounts had this restriction been disclosed upfront.

My concern isn't simply the financing decision. It's that Xfinity failed to communicate a significant restriction during a transaction that directly affected my eligibility and purchasing options.

I'm requesting:

1. A review of the original account transaction and any associated call recordings or chat transcripts.

2. A review of my financing eligibility, including whether an alternative credit assessment is available.

3. A reasonable resolution that allows me to upgrade my phone without waiting six months.

I would appreciate a response from someone with the authority to review this situation and offer a resolution beyond simply restating the policy.

Thank you.