Terrible customer service

user_3mlbkf Thanks for reaching out to us about your mobile order from September 18th still not having shipped. That is something that would have me wondering myself what is going on, and I'll be happy to look into what is going on with your order. I'll need to get some account details in DM to review the status for you, and help with getting the order shipped please. 

Can you send us a direct message with your full name, name of account holder (if different), and service address please?

To send a "Direct Message" to Xfinity Support:

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In the "To:" line, type "Xfinity Support"

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How to direct message within Forums https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514