Visitor
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3 Messages
Terrible customer service
I was on the phone last week and made a payment arrangement for August 7th to pay my past due wifi bill. Yesterday it gets cut off and I have to talk to 20+ different people that I can barely understand just to tell them all the same thing and get nowhere. I spent my whole weekend dealing with this just to get nowhere. Why set up a payment arrangement if you’re just gonna shut it off anyways. This is ridiculous and by far the worst customer service I’ve ever seen from any company. Shouldn’t have to waste my whole weekend just because the person I made the payment arrangement with can’t put it in the notes. GET BETTER CUSTOMER SERVICE OR AT LEAST CARE A LITTLE BIT ABOUT YOUR CUSTOMER!
XfinityTommy
Official Employee
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3K Messages
2 hours ago
user_bhcxlu This is never how we want you to feel when reaching out for support. Is the past due longer than 60 days, or has the new billing statement come out during that arrangement window to update that owed balance? Rest assured, we are here to help, and are always committed to your confidence in the service and support we provide.
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