Terrible Customer Service

I recently moved 20 minutes away from my old address, and I couldn’t get a real live person on the phone to discuss this after several attempts of calling the Xfinity Mobile line. I get connected to a live agent through Xfinity Assistant and this person booked an appointment for me a week out from when I needed the internet because my service doesn’t work in this new address even though it works pretty much anywhere else.

I told him numerous times I need help reactivating my gateway because my modem connected to the outlet, the light came on, and I thought with the cable cord I should be good to go, but I couldn’t connect my service. So, I scheduled an appointment with the tech and I made sure to tell him go to my new address, don’t go to the old one.

The appointment was scheduled for 10am-12pm, and he never showed up. I left a note because Xfinity Assistant texted me that they’re running late and will show up soon, but I didn’t have the time to wait much longer, so I went to go pick up my furniture.

The tech was sent to the wrong address, and when he showed up he complained about whoever he deals with didn’t give him the correct information. I just so happened to be at my old address moving furniture when he came.

He randomly left without saying a word to me after being on the phone with someone, never bothered to explain what went wrong and what I need to do because he made it seem like he would come over to my new address and fix the issue.

He completely ditched me, I called the company number several times, I tried the automated system and had a terrible time reaching an answer until finally it gave me a link only to find out apparently moving costs you $100 even if you simply didn’t want to change anything. I wanted to keep the same exact plan, I only moved 20 minutes to the next zip code over and now I need to spend $100? For what a dude to come to my house and press 2 buttons? They couldn’t take the time to explain that to me?

I need my Internet available on my computer this week for work and this company just made it incredibly inconvenient for me and charged me an insane fee on top of that…

Awful experience.