Terrible customer service

user_b84ayp, Hi there! Thanks for reaching out. I can definitely understand the concern with how it shouldn’t take hours just to reach a real person, and I completely understand how frustrating that experience must be. Let’s get you taken care of right now. We are the right team of experts to help. You have reached the right support team, so you do not have to go through that loop again. 

 

Please also note that sending unsolicited private messages to me or any other user is a direct violation of our forum guidelines. In the future, we ask that you please hold off on sending a direct message after posting your question type on the most appropriate public board. If needed, we may invite you to send us a direct message. Since you already sent a direct message this time around, we will continue assisting you from there.