Visitor
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1 Message
Terrible Customer Service
I have been trying to change my Xfinity service for at least 6 weeks now. First I got confirmation it was done, but it was not. When I chatted again, I was told there were technical issues. Next I was assured it would be taken care of, then the agent left the chat and did nothing. Today, I can’t even get connected to chat. The assistant won’t put me through. This customer service is terrible. At this point I am frustrated and need this taken care of.
XfinityMarshante
Official Employee
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1.1K Messages
1 hour ago
Hello @user_009017, thank you for taking the time to leave a post. Sorry for the experience you’ve had, and I completely understand why you’re frustrated. We want to help get this back on track and make sure your service change is properly addressed without any more runarounds. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, click the "New message" icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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