Visitor
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1 Message
Terrible customer service
On 3/14, I received an email fore my bill reflecting a 50$ increase. On 3/15 I called customer service to have this matter looked at. I was informed that my promotion had expired. I argued about the unfairness of the over 50% increase. I vas transferred to a manager whom offered to give me the current promotion and I agreed. I never received a confirmation or the survey she mentioned. On 3/16, I called again and was told they had no knowledge of the conversation I had with that supervisor. They would not honor the offer she made me . I am truly disappointed with Xfinity for lying to me, >I canceled my service, seeing that Xfinity doesn't care about thier customers, nor do they honor the promises made. I guess I'll just go with the competitors.
XfinityAdrienne
Official Employee
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1.8K Messages
3 hours ago
Good Morning, @user_znyo1s! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your billing concerns, it certainly is not what we want for our customers. With any changes on your account, it would have to be approved fully by you via email or text message to fully ensure that you have the details of the account going forward. I would be more than happy to investigate everything with you. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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