Terrible customer service

I am giving 0 stars, because negative numbers aren’t allowed. The problem started when all 3 of our televisions stopped working for NO particular reason. When we were able to speak with a human, he was difficult to understand and made the problem worse. After multiple attempts, we were finally able to get a rep to send out a service person, who fixed the issues quickly. To compensate us for our difficulties, we were offered a new plan. BEFORE WE AGREED TO SWITCHING, WE WERE REASSURED THAT NO CURRENT CHANNELS WOULD BE LOST. After a couple of days, we found out that we lost several sports channels! When we spoke yesterday with Dan in Customer Retention (?), we were told that we would have to pay an additional $30+/month to regain those channels!! We were very upset about being lied to and being penalized for their mistake. He promised to get back to us within 24 hours after speaking with his supervisor—which he didn’t!! To summarize, they lied to us and put the blame & penalties on us—NOT the way to run a company! BEWARE—they can NOT be trusted!