Hey there, @user_a1f9be! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with reaching out to us, it certainly is not what we want for our customers. We would be happy to help, can you share a brief explaination of what is going on?
@user_a1f9be We can help get you back online. What kind of modem do you have, and is it powered on?
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user_a1f9be
Visitor
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3 Messages
11 hours ago
My next step is to cancel service after 5 years
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XfinityAdrienne
Official Employee
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1.6K Messages
10 hours ago
Hey there, @user_a1f9be! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with reaching out to us, it certainly is not what we want for our customers. We would be happy to help, can you share a brief explaination of what is going on?
0
0
user_a1f9be
Visitor
•
3 Messages
10 hours ago
I have no internet service
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0