Terrible customer service!

@user_lisk0z

Thanks for reaching out to us,  we do apologize for any inconvenience you're having with our chat system or our one 800 number.

This link https://www.xfinity.com/learn/deals/internet is a great self-service tool to look up new promotion options for new customers.

 Let me know if you have any questions or if you need further assistance go ahead and send me a direct message including your first and last name and complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message