Visitor
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2 Messages
Terrible Customer Service
I am without WiFi and despite being on a chat for 3+ hours and being told by TWO SEPARATE AGENTS that my appointment was scheduled for 7/10 at 10am every text notification I got said the appointment was scheduled for 7/15. I tried to join the waitlist for 7/10 and was removed from the waitlist when trying to request an update. Beyond frustrating and not helpful at all.
XfinityKei
Official Employee
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1.7K Messages
9 hours ago
@user_u578yb This is not the experience we want for any of our customers! I would like to check in on your appointment for you. Can you please direct message me your first and last name along with your full service address so that I can assist?Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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user_u578yb
Visitor
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2 Messages
6 hours ago
As a follow up, I messaged according to the above comment and they were unable to help me get an appointment any sooner. So I am stuck without WiFi service for almost a full week. Extremely disappointed and exploring alternative service options.
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