1 Message
Terrible customer service
Xfinity does everything it can to avoid prevent customers from reaching a technical support person. They seem to think that everything can be handled with an automated modem reset or that we just need to make sure that the modem is turned on and the cable is tightened. This morning's issue was apparently a signal problem that could be resolved remotely. It was virtually impossible to get a technical support person on the phone until I stated my reason for the call as "disconnect my service".
Sorry for the rant. Does anyone know of a phone number that one can use to get in touch with Xfinity technical support?
EG
Expert
•
106.6K Messages
10 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
0
0
XfinityBradM
Official Employee
•
591 Messages
10 days ago
@Maddie1994 The troubleshooting steps the Xfinity Assistant walks you through are essentially the same steps a representative will walk you through as that is our same line of questions we use. Be sure to check out an awesome internet troubleshooting post by one of our amazing forum experts.
1
0