TERRIBLE customer service
I tried to help my mom lower her bill and the representative couldn't help us because apparently she can only offer discounts offer discount to new customers not longstanding ones so she transferred us to a supervisor. We sat on hold for ONE HOUR and FORTY FIVE minutes when suddenly the call disconnected us. My mother is a nurse and has been on the Frontline for the entire pandemic (which you don't offer discounts for) and also a customer for 30+ years! You would rather lose a longstanding customer than give her discounts offered. I'm currently on HOLD AGAIN for going on 35 minutes.
Terrible customer service experience