Terrible customer service

I am a long-time Comcast customer who is totally fed up with them. Their tech support used to be great - they answered their phones right away - you could get a quick appt. but lately they are a nightmare. Spent 2 hours on the phone with them - 3x - before I could get them to make an spot. Over 1 hour of that each time was just to get someone to answer. Then tech came out and would not fix the other 2 TVs - fixed just the main one. Said he was not allowed due to Covid. Covid is not an excuse for terrible service. We pay good money for service - not excuses. I am done with them. I am sure they will be losing a lot of customers with their terrible service.