Visitor
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2 Messages
Terrible customer service when asking about new construction
I am building a new home with an xfinity line at the edge of my property. I can't get the assistant to allow me to submit a serviceability request nor get it to put me in touch with a human being. Does anyone have any way to get around the terrible automated customer service?
XfinityAmira
Official Employee
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4.6K Messages
20 hours ago
Hi warhawk97! Thanks for taking the time to reach out on our Xfinity Forum regarding this serviceability request. We appreciate your interest in getting our service and would love to become your service provider. My team can further support you with this! Please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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