Visitor
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1 Message
Terrible customer service - upcharge on internet service
Honestly this is so horrible. I've been with xfinity for at least 4 years, and my promotion ended with my internet services today. My bill went from $25/month to now $94/month. I used the live-chat services a couple of hours ago and it was a complete waste of time. The agent was trying to offer new promotions that were above $50+ that were lower in internet speeds, yet new customers get their services at a way cheaper rate? I find this absolutely outrageous just from the price gap alone. I asked to speak with a supervisor since the agent was unable to assist me further and guess what? I was left on read for a good 30 minutes asking where they went, if I'm going to receive assistance still, and yet no response from the live agent. Honestly just a complete waste of my time and I am going to be looking for other internet providers at this point. This company does not deserve my money nor my loyalty at all.
XfinityDena
Official Employee
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2.9K Messages
4 hours ago
@user_ca4f78 I would be happy to take a look at your account for promotions. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!
- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message
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