Terrible Customer Service - One of the worst if not the worst in the world

I have been trying to get my spike in the bill since Feb addressed. I have called 5 times till now each time waiting on the call for about an hour or so to get a representative who takes their own sweet time to answer. 

So, far only one agent was really helpful and knew what she was doing. Rest were just ping ponging me from one person to another. 

Issue : Spike in bill from 45 to 95$ per month due to promotion offer expiry

Solution: The first agent whom I spoke to said she is able to reduce the amount from 95 to 45 not in a single time; Reduced the amount from 95 to 65; Had asked me to call this week to reduce and bring it back to 45. 

Problem :

0/ Bot agent [Edited: "Language"]. It takes roughly around 10 minutes of nonsense talking before I can get to a person

1/ First person transfers to second, second to third and so on without any resolution thus far 

2/ Spent around 10 hours and still looking for a fix

Request :

Please respect customer's time. We are using your service and paying the bills. Its your duty to keep them happy. Please see if you can apply some credits to further lower the price. Also, call me via cell or email [Edited: Personal Information]

I AM PRETTY SURE THIS WILL BE ANOTHER IGNORED EMAIL WITHOUT ANY RESPONSE BACK. HOPING YOU PROVE WRONG