Visitor
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2 Messages
Terrible Customer Service - Need Help
Still not getting any help regarding service changes that were to happen on my account. I'm tired of the delay tactics. I just need this taken care of now. Please let me know who to send a direct message to please.
XfinityJamesC
Official Employee
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2.9K Messages
2 hours ago
Greetings, @user_009017! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues getting help with your account, but you have definitely come to the right place for assistance.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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