New Poster
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2 Messages
Terrible Customer Service for Long time customer
Well actually probably not a lot you can do. I called last month as my bill was going up and asked them not to do that. I even spoke with a representative of your president. They assured me because of tenure with you it would not . Now I find out my DVR has changed always have to empty it. I no longer have unlimited data. I was lied to and will be leaving xfinity the first chance I get. I was told my service would remain same and it all changed. My fault for trusting Xfinity people. I did not have a contract and that was the big thing. Now I find out I do again….once again trusting people that like to bait and switch
EG
Expert
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109.4K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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895 Messages
3 days ago
@Lau1 Thank you for allowing us the opportunity to see what options we have to make things right as I understand you are not happy after the recent change. If you could please send me a DM with your first and last name along with your full-service address, we can get started.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
See https://comca.st/3KQF8q9 for an example.
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