terrible customer service experience

I'm not sure where my post went, I made one yesterday but it's gone. I guess it was deleted, not sure though. Doesn't matter, I'll just remake it and post it here, again.

I'm infuriated with my customer service experience. So contacting customer service about how shoddy my customer service experience was, is not going to help me.

I need direct contact with someone higher up than just agents in a chat conversation, because that's where the problem stems from in the first place.

On Jan 20, 2026, I had talked to an agent (Panjeet), to help me get a promo deal to lower my internet bill. it's currently $94. We came to the decision that I'd change to another plan that would lower my bill to $70/month. Panjeet had reassured me OVER 5 TIMES that once we completed this change, my new balance would update within 24 hours and show that my upcoming bill of $94 would turn to $56.55, because of the rebates and me changing my plan during my billing cycle. He also said to turn off autopay, so that I can manually pay the $56.55 (updated bill amount after these changes), because if I left autopay on then it'd take out the entire $94, but then make my next month's bill ~$34. I asked multiple times are you sure this will work, he said "200%" it would work exactly like he explained. Well that's absolutely not true and he lied to me. How am I supposed to trust his knowledge as an agent, if he was TELLING ME [Edit: Language]. I have a reference number for this conversation too.