Terrible customer service. [Edited]

I just called to try and cancel and refund my internet service within a few hours of the payment coming out because I’m moving in a few days and my new place provides internet. They wouldn’t cancel and refund because it’s a prepaid service. Had it not been a prepaid service, apparently it would have been doable. Absolutely absurd they’re going to make me pay for a month of internet that I won’t be using. [Edited: "Solicitation"]