Visitor
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3 Messages
Terrible Customer Service during Outage
My home Wi-Fi has been experiencing an outage for 3 days! Zip code 84075. And your company will not allow me to talk to an agent or technician or anyone until the outage is resolved! I have no idea when the outage is estimated to be restored. Some of my neighbors have had theirs restored, but after trying to restart my modem multiple times it’s still not fixed. This is the worst company I’ve ever dealt with for customer service! I’ve tried to cancel this service before, but was told I’d have to pay hundreds in contract fees. It’s not right to treat customers this way! I’m always having to be an IT expert to fix anything. Or a lawyer to get any help from your company.
EG
Expert
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110.1K Messages
2 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMichaelC
Administrator
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4.2K Messages
2 years ago
Thanks for getting this moved over, @EG! Hey, @user_114228! Thanks for reaching out to us on the forums! I apologize to hear of the experience you have been having when you try to call in. We know how important it is to have a reliable connection these days. We would like to see what's going on with your connection. Can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you?
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EG
Expert
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110.1K Messages
2 years ago
Quite welcome @XfinityMichaelC !
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user_114228
Visitor
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3 Messages
2 years ago
Customer service was of no help, and then ignored my texts for longer than 20 min after first responding. I think you’ll find that whatever money this company is saving by limiting its customer service is going to cost you all of your customers to newly available internet providers.
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