Visitor
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1 Message
Terrible customer service. Don’t use xfinity
I just called to try and cancel and refund my internet service within a few hours of the payment coming out because I’m moving in a few days and my new place provides internet. They wouldn’t cancel and refund because it’s a prepaid service. Had it not been a prepaid service, apparently it would have been doable. Absolutely absurd they’re going to make me pay for a month of internet that I won’t be using. Don’t use xfinity. Maybe try AT&T or something local.
XfinityJoe
Official Employee
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1K Messages
3 hours ago
Good morning @user_r7tz73 One thing to remember is NOW is prepaid, while XFINITY is your traditional postpaid service. Also, NOW service is separate from being an XFINITY customer. While it does use the same physical infrastructure, the billing, troubleshooting and support are handled exclusively online. We do not have the ability to view, change, update or troubleshoot NOW internet.
For help and support, you can check https://www.xfinity.com/xfinityassistant/?intent=skill.cxao.now.entry
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xx6static9xx
Contributor
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12 Messages
3 hours ago
Just to clarify, I’m not affiliated with Comcast I’m simply offering insight based on standard industry practices.
Prepaid service packages are typically non-refundable once activated. If you knew you’d be moving within a few days, it would have been best to avoid purchasing a 30-day prepaid plan. These packages are designed for fixed durations and are labeled “prepaid” for that reason.
I understand it’s frustrating, but this is how most providers structure their terms.
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