Visitor
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3 Messages
Terrible Customer Service, Close My Account
Hello I have tried numerous times to cancel my account. I have not used Xfinity’s services since February so it’s impossible that I owe over $300 and I keep being billed more money every month. I’ve been trying to rectify and/or close this account since I was INCORRECTLY charged $192. I had to dispute this with my bank.
Every customer representative I’ve spoken to has been incompetent. Either they hang up on me, send me a revised monthly bill of $70 I didn’t ask for, try to force me to pay the astronomically incorrect bill, or don’t provide me the information I need to cancel my account. I was finally just informed today (by another agent who hung up on me) that the price to cancel my contract (which I want out of right now) is $110.
I want a corrected bill with the $110 cancellation fee so that I can finally be dive with this. I am NOT interested in a new plan and will return the modem.
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