Terrible Customer Service and a Scam

Do not believe the xfinity/xfinity now affordability lie. They have hidden fees, refuse to return brand new, unused camera equipment, and charging for it when again, it was never used. Our family chose xfinity now, believing that it would be more affordable, however, in reality it is the opposite. Any customer service agent we have spoken with has been rude, demeaning, and do not speak communicable English. This experience has been nothing but a disappointment and quite frankly a scam. I warn the consumer not to go with Xfinity at all costs.

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XfinityBillie

Official Employee

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4.2K Messages

2 hours ago

user_jvgy1p We appreciate your time in reaching out to us here on our Xfinity Forums. This is definitely not the experience we want for our valued customers and I would love the opportunity to see how I can help turn this experience around. I understand there is a concern regarding some equipment that you wanted to return. Please send us a DM to Xfinity Support with your full name and service address so that we can discuss the details and see how we can best assist you with your account specific concern.

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Customer Service

user_jvgy1p

Terrible Customer Service and a Scam

XfinityBillie

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