Visitor
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3 Messages
Terrible company
I’ve been lied to for over a year being told I have an unlimited data plan. Every few months I get a charge for going over the data limit. I chatted with an “agent” and they told me they could fix that and put me in a different package that would save me money. All but 1 of my TVs quit working. After spending hours on the phone trying to get my original services back I was told that my package no longer was available and to get the same level of what I had it would end up costing me more. The company is nothing but a bunch of scam artists. Now I’m paying more for the services I had and I have mobile phone service that I will never use as well. Don’t fall for any of their “we can save you money” tactics. If there was another option in my area I would no longer be a customer.
XfinityJustinC
Official Employee
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1.2K Messages
2 years ago
Hello, @user_2ef784. Thank you for reaching out to our Xfinity Forums, this isn't the experience we want you to have. When it comes to a package change, if you were on one of our old grandfathered packages once a change has been done to a newer one, we are unable to move back to the previous one you were on. I know if I was in your shoes I would be frustrated as well, with not having the proper expectations set up for you. I would be happy to review your account to see what options are available to help get you back to a similar package as before.
To send a direct message:
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.
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Again
Expert
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31.4K Messages
2 years ago
@user_2ef784
When you sign up for internet and cable you're given 1.2TB of bandwidth per month. Comcast/Xfinity feels this is sufficient for most customers so they call it "unlimited", but for some users it's more or less limited, as you have found out. You weren't really lied to, but it wasn't completely explained because the CSR had no reason to believe you, as a new customer, would go over that limit.
You can sign up for true unlimited service, but it will cost you extra per month.
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user_2ef784
Visitor
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3 Messages
2 years ago
Not a new customer. Been with them for 35 years. Never had a problem until recently.
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BruceW
Gold Problem Solver
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26.3K Messages
2 years ago
Where? I've never seen them describe their Internet service as "unlimited" except in connection with packages or package options that actually are "unlimited". Cite please!
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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