Regular Visitor
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8 Messages
Terrible Comcast experience. Would not recommend
Our son recently moved out of our home and set up his own Comcast account. During the process, a Comcast rep tried to transfer his existing email address to his new account and deleted his address along with all of his emails. He stated that he would try to fix but appears to be unable to do so. We contacted Comcast customer service who were unable to correct the issue and refused to connect us to a technician or escalation contact that could address the issue. We have been loyal Comcast customer but would recommend all to stay away from Comcast services !!
XfinityNico
Official Employee
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492 Messages
2 months ago
Hello @kbb89, thanks for reaching out for help on our forums! You've reached the right team of experts and we can certainly assist with this email concern. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?
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kbb89
Regular Visitor
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8 Messages
2 months ago
Can you elaborate on where to find the chat icon ?? Is it the "direct messaging" icon ??
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kbb89
Regular Visitor
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8 Messages
2 months ago
XFinity was finally able to recover our lost emails after a technical group responded to my post above. Was aggravating that the 1st-level escalation team refused to engage a specialist even after it was clear that they couldn't fix the issue. We wasted alot of time and energy trying to find someone that had any idea regarding how to proceed.
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