kbb89's profile

Regular Visitor

 • 

8 Messages

Wednesday, November 30th, 2022 6:39 PM

Terrible Comcast experience. Would not recommend

Our son recently moved out of our home and set up his own Comcast account.   During the process, a Comcast rep tried to transfer his existing email address to his new account and deleted his address along with all of his emails.   He stated that he would try to fix but appears to be unable to do so.   We contacted Comcast customer service who were unable to correct the issue and refused to connect us to a technician or escalation contact that could address the issue.  We have been loyal Comcast customer but would recommend all to stay away from Comcast services !!

XfinityNico

Official Employee

 • 

492 Messages

2 months ago

Hello @kbb89, thanks for reaching out for help on our forums! You've reached the right team of experts and we can certainly assist with this email concern. In order to get started can you please send us a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

kbb89

Regular Visitor

 • 

8 Messages

2 months ago

Can you elaborate on where to find the chat icon ??  Is it the "direct messaging" icon ??

Official Employee

 • 

461 Messages

Great question! It is indeed the "Direct Message" Icon. Please let me know if you have any trouble completing this.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
kbb89

Regular Visitor

 • 

8 Messages

Ok, just sent the info requested.

kbb89

Regular Visitor

 • 

8 Messages

Customer Support believes that our emails were probably deleted but gave us another group to contact.   Very frustrating !!  Will update the forum on the follow-up.   At this point, I'm thinking there are better options than XFinity out there.

(edited)

kbb89

Regular Visitor

 • 

8 Messages

2 months ago

XFinity was finally able to recover our lost emails after a technical group responded to my post above.   Was aggravating that the 1st-level escalation team refused to engage a specialist even after it was clear that they couldn't fix the issue.    We wasted alot of time and energy trying to find someone that had any idea regarding how to proceed.

Official Employee

 • 

557 Messages

We are so glad to hear that our teammates were able to help with retrieving those emails! We can certainly understand the concern it can pose, considering how so many rely on our emails now as a form of important communication! We truly do appreciate any feedback and hope to continue to grow with any provided! Please do not ever hesitate to reach out, as our teams are always here to help! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here