Visitor
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1 Message
Terrible and deceitful
Terrible and deceitful/they keep refreshing my screen in sabotaging my comment. I hope this one gets off, but Xfinity has a monopoly and they always are deceitful with their price hikes without notification.
So unhappy, I wish there was something else out there
XfinityPaula
Official Employee
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1.6K Messages
4 hours ago
Hello user_rf41ew! Thank you for reaching out to us on our Xfinity Forums. I'm sorry to read of the trouble you have been having with our services and pricing. There could be options to lower the rates with making changes on the account. I would be happy to take a look to see if we can help out.
Can you please send us a direct message with your name and service address?
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
Click "Sign In" if necessary
Click the "direct messaging" icon or https://comca.st/3J0ir1l
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
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