terrible agent named dipali

not listening or helping me out, for a loyal gold customer to get treated this way looks bad on xifinity

Responses

Oldest First

Selected Oldest First

XfinityBenjaminM

Official Employee

•

3.2K Messages

15 hours ago

user_lnjal9 Hello! Thank you for reaching out. We are sorry to hear that you are not having a good experience with us, and we'll do everything we can to help you. Can you elaborate on what you feel needs to be revisited? Was there a change of service you requested or a potential billing issue?

0

U

user_lnjal9

Visitor

•

4 Messages

15 hours ago

yes i keep asking for supervisor for to fix my bill because its incorrect and I am showing him proof yet he is still trying to do whatever he wants I have all proofs and sceenshots

1

0

XfinityBenjaminM

Official Employee

•

3.2K Messages

user_lnjal9 Ok! We'll have to dig into this further to see what we can do to help. Please send a Direct Message with your full name and address. Here are instructions on how to send a DM in case you need them:

Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

14 hours ago

0

U

user_lnjal9

Visitor

•

4 Messages

14 hours ago

I was also on a call with a representative that didnt want to help or give her name witch is your policy, I have the conversation recorded as well and kept looping me back when I all I asked was a simple thing, I can see this my last month here and will never be back this treatment is truly disgusting and should happen to no one

I cant believe you xfinity, cheap labor = bad support

2

0

U

user_lnjal9

Visitor

•

4 Messages

50min in a call for her to be silent and not give me a name

Like

Reply

14 hours ago

0

XfinityBenjaminM

Official Employee

•

3.2K Messages

user_lnjal9 If you would like assistance, please send a Direct Message so that we can review this further.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

Like

Reply

14 hours ago

0

Customer Service

user_lnjal9

terrible agent named dipali

XfinityBenjaminM

user_lnjal9

XfinityBenjaminM

user_lnjal9

user_lnjal9

XfinityBenjaminM

New to the Community?