terms of service

Question

I'm attempting to sign up for new fiber service and as part of the terms of the agreement Xfinity wants us to agree to a third party 'terms of service' with Peacock.  We have no interest in Peacock, no intention of using Peacock, and I'll NEVER agree to a third party inclusion in a two party contract.  Its like buying a new car and the dealership wants us to agree to Exxon's terms of service.  Reading through Exxon's terms, we realize that purchasing gasoline from Mobile or BP violates the 'terms of service' making our new car purchase subject to repossession.  I simply want 1GB fiber service and a contract between the two parties involved.  Simple.  Straightforward.  No third party involvement.  How do we get this?

EG · Answer

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityAngie · Answer

ret60sp, Thanks for reaching out to Xfinity Support. If you don't plan on using/subscribing to Peacock, there is no need to worry since it will not apply to you. The only reason this would affect you is if you were a current Peacock subscriber and you were going to take advantage of the free Peacock subscription that was being offered with your plan. Since you have no interest in doing this, it does not apply to you. Let us know if you need any help.

Customer Service

ret60sp

terms of service

EG

XfinityAngie

New to the Community?