Visitor

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2 Messages

Wednesday, January 14th, 2026 1:29 PM

terms of service

I'm attempting to sign up for new fiber service and as part of the terms of the agreement Xfinity wants us to agree to a third party "terms of service" with Peacock.  We have no interest in Peacock, no intention of using Peacock, and I'll NEVER agree to a third party inclusion in a two party contract.  Its like buying a new car and the dealership wants us to agree to Exxon's terms of service.  Reading through Exxon's terms, we realize that purchasing gasoline from Mobile or BP violates the "terms of service" making our new car purchase subject to repossession.  I simply want 1GB fiber service and a contract between the two parties involved.  Simple.  Straightforward.  No third party involvement.  How do we get this?

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Expert

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115.4K Messages

16 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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2.3K Messages

15 hours ago

 

ret60sp, Thanks for reaching out to Xfinity Support. If you don't plan on using/subscribing to Peacock, there is no need to worry since it will not apply to you. The only reason this would affect you is if you were a current Peacock subscriber and you were going to take advantage of the free Peacock subscription that was being offered with your plan. Since you have no interest in doing this, it does not apply to you. Let us know if you need any help. 

 

Visitor

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2 Messages

If it does not apply to us, then it need not be present in any contract.  Adding a third party to a contract between two parties, even if it is a third party that is not later separately contracted with, still makes us contractually obligated to "the agreement".  The agreement as stated: " 4.5.1. License to User-Generated Content. You hereby grant us a perpetual, irrevocable, worldwide, royalty-free, fully paid-up, sub-licensable through multiple tiers (including to other users of the Peacock Service), transferable, non-exclusive license to use, reproduce, adapt, prepare derivative works based on, publicly display, publicly perform, distribute, incorporate in other works, and/or otherwise exploit, in whole or in part, User-Generated Content (including your name, likeness and voice as it appears in that User-Generated Content) in any manner and any media now known or hereafter developed, without further notice to you and without the requirement of compensation or additional permission from you or any other person or entity. "

Think that through for a moment..... perpetual, irrevokable, worldwide, royalty-free"

Then add in 4.5.2 "Public Nature of Peacock Service. You acknowledge that (i) you Upload any User-Generated Content voluntarily and have no expectation of privacy or confidentiality with respect to any User-Generated Content you Upload, and (ii) no fiduciary relationship exists between us and you or any other party based on the User-Generated Content. Although we may offer you the ability to Upload User-Generated Content anonymously, we may store your account information. We make no guarantees to remove User-Generated Content from the Peacock Service or other sites, and we may retain User- Generated Content in our backup files, including after termination of your account."

Only a fool would agree to a " perpetual, irrevokable, worldwide, royalty-free" obligation.  Especially anyone who is a content creator.  Even worse is this agreement doesn't matter if we actually sign up for the Peacock service.....the pre-arranged consent agreement with Xfinity doesn't exclude anyone that checked the blocks consenting to the Peacock terms of service agreement, because the Xfinity terms of service in this instance are one and the same because they include a third party(s) terms of service as a condition for service.  So the contract is valid and the terms of service are one and the same because they are conflated.

I have a son in law school - he agrees that Xfinity needs a clean contract that doesn't conflate two entities into one agreement unless the subscriber intends to use both services at the creation of the account.  Xfinity can create a checkbox in the initial sign-up that (if Peacock is checked positive) it would open another window (a new window) that the subscriber then agrees (with a checkbox) to Peacock's terms of service.  

For those of us who have no interest in "perpetual, irrevokable, worldwide, royalty-free" pilferage of our content, they need to remove any and all references to Peacock.

Official Employee

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2.9K Messages

 

ret60sp Since Peacock Premium is included for customers who subscribe to Gigabit and above internet plans for 24 months at no additional cost the Peacock Terms of Use need to be included with the offer. Unfortunately, we don't have a way to separate that out. 

 

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