Visitor
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1 Message
Terminating Comcast service and returning of Modem?Termination of service
I have had a new service installed that is faster and right now cheaper. I need to stop payments to you and return the modem.
Visitor
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1 Message
I have had a new service installed that is faster and right now cheaper. I need to stop payments to you and return the modem.
XfinityKei
Official Employee
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1.6K Messages
18 hours ago
@user_bloihf Thanks for reaching out to our team for help with your services. As a friendly reminder you can always return your equipment to any UPS or XFINITY Store. I have a link that goes into more details here https://www.xfinity.com/support/articles/returning-your-equipment.
My preference is printing out a return label and mailing equipment back as I do not have to leave my house.
I can help you with setting up a disconnection. Can you please direct message me your first and last name along with your full service address so that I can assist?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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Again
Expert
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31.8K Messages
6 hours ago
@user_bloihf
Be aware that if you are in a contract you will owe an early termination fee. I believe that bill comes in the snail mail.
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