Visitor
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2 Messages
Terminate service
Hello,
I am looking to terminate my Internet service. Could you please advise on official steps to follow to cancel my account? I want to make sure I am not billed after the cancellation.
Thank you.
Visitor
•
2 Messages
Hello,
I am looking to terminate my Internet service. Could you please advise on official steps to follow to cancel my account? I want to make sure I am not billed after the cancellation.
Thank you.
EG
Expert
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115K Messages
21 hours ago
The concern is not "E-mail" help related............ Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityMarcus
Official Employee
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2K Messages
21 hours ago
user_cnkbho thank you for using the Xfinity Community Forum to reach out regarding changes to your services. Although we never want to lose a valued customer, I can assist you with making changes on our end. Can you send over a direct message with your full name and complete service address to get started?
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Messaging" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message.
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