Visitor
•
7 Messages
Terminate my service
You did not show up today with no
communication. I want to terminate my service. I am not supporting a company who does not care about their customers. You should be ashamed.
Visitor
•
7 Messages
You did not show up today with no
communication. I want to terminate my service. I am not supporting a company who does not care about their customers. You should be ashamed.
XfinitySean
Official Employee
•
318 Messages
3 months ago
Hi there user_m378in, thanks for reaching out through our community forums! I'm sorry to hear one of technicians didn't get out to you from the sounds of things. I fully understand why you'd be upset. You've come to the right place for help! We'd be more than happy to assist in any way we can to try to make this right for you. Please send us a direct message with your full name, name on the account (if different), and full service address, and we'll get started.
To send a direct message, please click on the chat icon in the top-right corner • of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon or https://comca.st/3J0ir1l
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
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user_m378in
Visitor
•
7 Messages
3 months ago
Four days past my original appointment and still no service. I called 10 times, used the ridiculous DM and even reached an escalation person in Chicago who promised to help me. No tangible actions, just all talk and no action. This DM they tell you to use has zero power so I cut that off quickly as it was a waste of time. Today is my official termination day, moving on to AT&T. Had much better experience. Goodbye to this nonsense company.
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