U

Tuesday, January 14th, 2025 12:52 AM

Terminate internet service

I’m looking to terminate my internet service. 

Official Employee

 • 

1.6K Messages

6 months ago

user_d63jgx thank you for using the Community Forums page to reach out, I understand you would like to make changes to your internet service today. Are you anticipating a move to a new location?

Visitor

 • 

1 Message

Yes. And I also want to know if I have to return the wifi (router) to you after termination of service.

Official Employee

 • 

2.4K Messages

 

user_uvj3og, Great question. Congrats on the move by the way. We would be happy to transfer the service or set up a new account at your new address if you are moving out of state to an XFINITY location. How does this sound?
 
You would have to return the current modem only if your location was not a Wi-Fi Ready location where the modem was preinstalled for you when you moved in. Was the modem already preinstalled for you and ready to activate services when you first moved in at your current location?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here