Terminate internet service due to relocation

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello, tackettgm! You've reached the right place for help. Our team can assist with closing your account and going over all the details that come with. Regarding your equipment, you have a few options to return it. Option one is to visit an Xfinity Retail store near you. Go to xfinity.com/local/store-offers to make an appointment or stop by your closest Xfinity Retail Store. Option two: user a prepaid return label and drop the equipment off at a UPS location. How to return your Xfinity equipment. Let's take a closer look at your account and work together toward a resolution. Please send us a message. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message