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Tenure Bridge Broken After Move - Platinum Mobile Rewards Blocked by Bulk Internet Account
I have been a standalone Xfinity Mobile customer for over 5 years, which officially qualifies me for the Platinum tier. I recently moved into a building with bulk Xfinity internet. Due to an Xfinity system error during the move, my old account was fully canceled instead of transferred, which broke my tenure bridge. Frontline chat agents are refusing to help, claiming my bulk internet makes me ineligible and telling me I have to upgrade my Wi-Fi. Per official Xfinity policy, a move does not impact tier status, and my mobile tenure independently qualifies me. Can an official corporate employee please open an ECM ticket to restore my 5+ year history and activate my Peacock Premium benefit?


XfinityThomasD
Official Employee
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1.9K Messages
14 hours ago
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