Tenant has unpaid bil

user_gaebnn Thank you so much for reaching out for help with the collections hold on a property you manage. Having the same last name may complicate things somewhat, but there may still be options to get the hold removed. I know we have steps that would help for a new tenant, but as the landlord, you need to show you are not the resident and were also not living at the location when the debt was incurred. I am not locating any exceptions or a different process if you are not the tenant. Is there a new tenant moving into that location that needs new services? 

If there is a new tenant, they can provide proof of residency when they need to set up services to have the block removed for them.