Temporary suspension of Service

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Hello @user_v9r9lm, thank you for taking the time to leave a post. I can understand how stressful moving can be, and sorry you’re having to think about your service on top of everything else. We’d be happy to help make this as smooth as possible. Depending on your situation, we can look into temporarily disconnecting your service or reviewing options to keep your account in good standing while you’re between homes. 

If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, we'd be more than happy to look into this for you.

How to send us a direct message: 

• Click "Sign In" if necessary. 
• Click the "Direct Messaging" icon. 
• Click the "Start new conversation" (pencil and paper) icon. 
• In the "To:" line, type "Xfinity Support." 
• As you type, a drop-down list will appear. Select "Xfinity Support" from that list. 
• An "Xfinity Support" graphic will replace the "To:" line. 
• Type your message in the text area near the bottom of the window. 
• Press Enter to send it.
  
  Thank you @EG