Hey there, @skamw! Thanks for taking the time to visit our Xfinity Community Forum with your billing and service concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! Our team is great to work with because we'll do everything we can to review and resolve issues quickly, providing whatever information you need. To confirm, was your service interrupted due to non-payment? If so, did you simply make a payment in order to restore service, or did you also set up a payment arrangement as seen here?
We would be happy to look into this with you @skamw Please send us a DM with your full name and address to Xfinity Support. To send a direct message: Click "Sign In" if necessary Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging Click the "New message" (pencil and paper) icon The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there. As you are typing a drop-down list appears. Select "Xfinity Support" from that list. An "Xfinity Support" graphic replaces the "To:" line. Type your message in the text area near the bottom of the window Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
EG
Expert
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118K Messages
1 year ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinitySara
Official Employee
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2.6K Messages
1 year ago
Hey there, @skamw! Thanks for taking the time to visit our Xfinity Community Forum with your billing and service concerns. I'm sorry to hear about the trouble you've had, and I'd love to see what we can do to help! Our team is great to work with because we'll do everything we can to review and resolve issues quickly, providing whatever information you need. To confirm, was your service interrupted due to non-payment? If so, did you simply make a payment in order to restore service, or did you also set up a payment arrangement as seen here?
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