Visitor
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1 Message
Temporary second Internet installation
We just bought a new home and willl need internet there and at our current home temporarily until renovations are complete on new home
Visitor
•
1 Message
We just bought a new home and willl need internet there and at our current home temporarily until renovations are complete on new home
XfinityPaula
Official Employee
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2.2K Messages
9 hours ago
Good morning user_bwx7k1! Thank you for creating a post for us here on our Xfinity Forums. Congratulations on your new home. This has to be exciting for you!
We would love to help out and make sure you are connected throughout your renovations. We can maintain two lines of internet service at the different locations and when ready to move in close the account from the previous address.
So that we can set up the services correctly and obtain your details, please send us a direct message with your name and the new service address.
Here are the detailed steps to direct message us:
Click "Sign In" if necessary
Click the "Direct Messaging" icon
Click the "Start new conversation" (pencil and paper) icon
In the "To:" line, type "Xfinity Support"
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.
How to: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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