Visitor
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1 Message
Temporary cable has not been buried for 8 weeks. Please help!
I signed up for new cable/internet service the end of July and was told someone would soon be out to bury the orange cable laying across my yard. Despite numerous calls and even more frustrating encounters with the digital assistant who appears to be programmed to never let you talk to a live person, I am still having to mow around the cable. I don't want to change companies, but I am getting so frustrated with Xfinity not doing what they are supposed to do that cancelling my service is my next step. Please help!
XfinityRichard
Official Employee
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2.5K Messages
21 days ago
Hi there, @user_4em8fu ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I'm sorry for the trouble you are experiencing trying to get your line buried. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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