If you're asking whether I can access via a web-based client the answer is yes. I routinely use Outlook on my PC/laptop and the mail app on my iPhone to access my comcast.net email
The iPhone app tells me that ALERT--temporarily blacklisted IP address. Try again later...
That was days ago, so it's not so temporary. The error or block remains. On both devices. When I use my iPhone's hotspot (with a different IP, obviously) the PC can connect. Likewise when I turn off WiFi on the iPhone and use cellular data only, I can connect. So clearly the issue is the IP address at the router/modem.
OK, good news. I restarted the router/modem/WiFi access point unit and it appears that a new external IP address has been served up (DHCP?) Reverting back to my old configurations on iPhone and PC using the internal SSID from the router/modem/WiFi and things appear to have returned to their former state (i.e. back to normal after several days of frustration).
We understand how frustrating it can be to have issues with services you're used to working. I am glad to see the power cycle to the modem was able to resolve the issue.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityBradM
Official Employee
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1.2K Messages
2 hours ago
@richard3645 Are you able to access your emails via our connect portal? How are you attempting to access your emails?
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