Technicians took my weather box without my authorization

The concern is not "Community Center / Guidlines" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Thanks for getting this moved over, @EG!

Hey, @user_mp5tig! Thanks for reaching out to us on the forums! I apologize to hear that you are missing the weather box that covers your connection on the side of the house. Certainly is odd they would take it unless there was an issue with it. Since it has been a few days, has the issue been addressed? If not, can you please click the Direct Message icon at the top right of the page, click on the pen and pad icon, enter Xfinity Support in the "To" section of the chat, and provide us with your first/last name and full address so we may further assist you?

Quite welcome @XfinityMichaelC !

Hey, Ify! Thanks again for reaching out to us! We appreciate the opportunity to work on your account today and see what we can do get a new weather box installed for you. Before we can dive into the account, we would need to authenticate the account by sending out a code to the email address listed on the account. Once you get the code you would just let us know here. Are you available now to receive this code?

Thank you! I'm sending that code over to the email on file now!