Visitor
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1 Message
Technicians cut my lines
Several days ago there was a storm. Technicians came out to work in the area. I come home from work to no internet. I look and see the lines have been cut to my house. When I call I am told a tickets been made. I check. Nothing. I use the app and im told I have to wait 24 hours to even make an appointment. Then I am told the next available appointment is in 10 days. So now I have to wait 10 days for a tech to come finish the job and fix the problem they created. This seems unacceptable and finishing a job shouldnt be my responsibility to call for help on.
EG
Expert
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119.1K Messages
3 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAdrienne
Official Employee
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2.1K Messages
3 hours ago
Good Morning, @user_94thff! Thank you for taking the time to reach out to us here on the Xfinity Forums! I am very sorry to hear about the experience with your services, and the lines being disconnected from your home. I would be more than happy to gather your personal account details to further dive into seeing how we can get you connected as quickly as possible. Can you please send us a DM to get started?
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
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