Hello @user_qife12, thank you for posting on our Xfinity Forum! Welcome to our Xfinity family, glad to have you❤️! To get started, can you let us know if you received a Get Started kit and were able to try setting it up? Many installations can be completed with the kit, but we want to make sure nothing went wrong along the way.
If a technician is needed to complete the installation, there may be a $100 standard service charge. You can learn more about what to expect with our helpful article prepare for your service visit.
XfinityMelinda
Official Employee
•
116 Messages
10 hours ago
Hello @user_qife12, thank you for posting on our Xfinity Forum! Welcome to our Xfinity family, glad to have you❤️! To get started, can you let us know if you received a Get Started kit and were able to try setting it up? Many installations can be completed with the kit, but we want to make sure nothing went wrong along the way.
If a technician is needed to complete the installation, there may be a $100 standard service charge. You can learn more about what to expect with our helpful article prepare for your service visit.
Let us know, as we’re here for you!
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